My images are not loading, what should I do?

Please ensure that you are following the ideal size which is 600X600 to 960x960 / 72dpi for all images.

Please also note:

Recently Dropbox made a change that has impacted the ability to view their images on Safari.  While we cannot control any changes made by 3rd parties, we are offering some suggestions on how you can make sure your customers can view your collection on Safari.  

 

Here is a link to a discussion on the dropbox forums if you'd like to read more:

https://www.dropboxforum.com/t5/Dropbox-files-folders/My-images-don-t-load-on-mobile/td-p/500870

 

 

Here is what you can do to make sure your Ribbon site is optimized for viewers using Safari

• Replace individual images by editing each product and dragging and dropping a new image
• Replace all dropbox image links with image links to your hosted images on the CSV (from your website is the preferred method)
• You can also host your images on Ribbon which is the preferred way to ensure quality images and fast loading times. To host images on Ribbon refer to this article to Manage Assets

 

How to check your product file for images that might be affected:

1. Export your product file
2. Check for any dropbox links that are for published products.  Any products that have a Status of 2 are deleted and can be disregarded