Are Google Drive or Dropbox links supported?

No, please DO NOT use google images or dropbox file links for your CSV product file.  These services are not content management systems and the links will break.

 

NOTE: Dropbox made a change in 2021 that has impacted the ability to view their images on Safari.  While we cannot control any changes made by 3rd parties, we are offering some suggestions on how you can make sure your customers can view your collection on Safari.  

 

Here is a link to a discussion on the dropbox forums if you'd like to read more:

https://www.dropboxforum.com/t5/Dropbox-files-folders/My-images-don-t-load-on-mobile/td-p/500870

 

Here is what you can do to make sure your Ribbon site is optimized for viewers using Safari

• Replace individual images by editing each product and dragging and dropping a new image
• Replace all dropbox image links with image links to your hosted images on the CSV (from your website is the preferred method)
• Use the Ribbon Asset Manager to generate image links for your CSV

 

How to check your product file for images that might be affected:

1. Export your product file
2. Check for any dropbox or google drive links 

If you continue to have issues, please contact the helpdesk.