Shopify: Enable Order and Inventory Syncing

Now that you’ve completed product syncing, you can set up inventory and order syncing. This feature ensures that your Shopify store and MeetRibbon platform are always up-to-date with the latest inventory levels and order statuses.

Note: If you haven’t set up product syncing, please go back to Setting Up Product Syncing and complete those steps first.

For Users Starting from Scratch

1. Follow the steps in step 1: Setting Up Product Syncing first.
2. Then, continue with the steps below.

For Users Who Have Already Set Up Product Syncing

On Your MeetRibbon Portal

• Go to your Workdesk from the top right corner and click on Integrations in the left side menu.
• Click Settings on the Shopify integration.

• Scroll to the bottom and toggle the “Order + Inventory” sync on.
• You can select which orders to import based on their status.
• Once this is done, the integration has been successfully set up.

Inventory Rules

• To ensure your inventory is accurately reflected on the platform, the following inventory rules will be applied:
  • Inventory Above 5: Displays as “In Stock.”
  • Inventory is 5: Displays as “Only 5 left.”
  • Inventory Below 5: Displays as “Low Stock.”
  • Inventory at 0: Displays as “Out of Stock.”

Order Syncing

• You will notice a “sync” icon on your Workdesk for orders that have been synced so you always know if something is still pending.

FAQ

Q: How often are orders synced?
A: Orders are synced approximately every 15 minutes.

Q: Where can I find the PO reference in Shopify?
A: The PO reference can be found at the bottom of the order in the “timeline” section.

Q: How do I process payments for orders with card details submitted?
A:A: For orders with card details submitted, you'll need to process the payment in MeetRibbon via your payment gateway. After that, you can mark the order as paid in your Shopify portal.

Q: Can I send invoices and payment links from Shopify?
A: Yes, once your order is imported you can send invoices and payment links directly from Shopify. 

We love to hear your feedback. Share your experience and any issues encountered by emailing us at [e-mail].